[Important] From November 2026, City Hall's reception hours will change to [9:00 a.m. to 4:30 p.m.]

Regarding Changes to Reception Hours at City Hall and Other Counters

We will secure time for preparatory and follow-up work as well as business improvements for counter services, and change the reception hours at City Hall and other counters in order to improve convenience for citizens amid increasingly sophisticated and complex citizen needs, while promoting sustainable administrative and financial management.

We ask for your understanding and cooperation.

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Start Date

From Monday, November 2, 2026

 

(Note) Please be aware that the Wakabadai Branch Office (holiday opening) will follow the revised reception hours from Sunday, November 1.

For more details, please see the link below.

• Change in Wakabadai Branch Office Opening Hours: Open on Sundays (except the day after the 3rd Saturday) and the 4th Saturday; Closed on Fridays

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Reception Hours After Change

From 9:00 a.m. to 4:30 p.m.

(Note) Entry outside of reception hours is generally not allowed.

(Note) The unlocking time of the City Hall main building is 8:45 a.m.

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Applicable Services

All counter services including face-to-face application procedures and various consultations from citizens and business operators

(Note) During the election period, some notifications, etc., will be accepted by the Election Administration Commission from 8:30 a.m. to 5:00 p.m.

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Target Facility

• City Hall Main Building
• Hirao・Wakabadai Branch Office
• Health Center
• Child and Family Support Center

(Note) There are no changes to the usage hours of libraries, Cultural Centers, sports facilities, etc.

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Telephone Reception Hours [No Change]

There are no changes to the telephone reception hours, which remain from 8:30 a.m. to 5:00 p.m.

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Procedures That Can Be Done Without Visiting the Counter

Certificate Convenience Store Issuance Service

By using the My Number Card (Individual Number Card) and others, you can obtain certificates such as a copy of the Certificate of Residence at multifunction terminals (multi-copy machines) in convenience stores nationwide.

For information about the Certificate Convenience Store Issuance Service, please see the link below.

 

• Convenience Store Issuance Service [Certificate of Residence Copy, Seal Registration Certificate, Taxation (Non-Taxation) Certificate]

Online Application

With online applications (electronic applications), you can use a computer or smartphone to apply for various administrative procedures such as applications and notifications to the city anytime via the internet.

For online applications, please see the link below.

• Online Application Portal

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