Frequently Asked Questions (Emergency)

QuestionWhat should I convey when reporting incidents such as fires or emergencies?

Response

When calling 119, please calmly convey the following information clearly.

1. First, we will clearly answer whether it is a fire or an emergency.
   Example: "There is a fire." "Emergency."
2. I will accurately provide the location (address, target), name, and phone number.
   Example: "2111 Higashi-Naganuma, Inagi Fire Station. The phone number is 042-377-7119."
3. Describes the state of burning (where and how much), and the condition of injuries or illnesses (where and since when) and how it happened.
   For example, "There is a fire in the cafeteria on the ○○ building's ○th floor." "A passenger car and a 50cc motorcycle collided in front of ○○, and a man in his ○○s is injured."
4. I will answer whether there are people who were delayed in escaping.

Note: If you do not know the address while you are out, please provide nearby landmarks such as the address of a utility pole, a notable building (public building, convenience store, bus stop), or an intersection.