Frequently Asked Questions (Long-Term Care Insurance)

QuestionWhat should I do if I cannot find my Long-Term Care Insurance certificate or the certificate showing my co-payment ratio?

Response

Reissuance can be done by applying for reissuance. Applications can be made by mail or at the Senior Welfare Division on the 2nd floor of Inagi City Hall. When issued by mail, it will be sent by regular mail.
The required documents vary depending on the applicant (those who come to the counter), so please confirm.

Those who are currently applying for Long-Term Care Insurance certification (nursing care or support required) or who will apply for it do not need to receive reissuance of the Long-Term Care Insurance Certificate. When the certification results are sent, a new Long-Term Care Insurance Certificate will be sent to you. Please wait until the certification results are available.

Download Form

• Application Form for (Re)Issuance of Long-Term Care Insurance Certificate, etc. (PDF 287.2KB)
• Application Form for (Re)Issuance of Long-Term Care Insurance Certificate, etc. (Excel 31.0KB)

When Applying by Mail

When the Applicant is the Person Themselves

Required Documents

1. Application Form for (Re)Issuance of Long-Term Care Insurance Certificate
2. Copy of Identification Document

Note: One photo ID (My Number Card, Driver's License, etc.) is required; for documents without a photo, such as Health Insurance Card or Pension Book, two are required.

When a Proxy Handles the Procedure

Required Documents

1. Application Form for (Re)Issuance of Long-Term Care Insurance Certificate
2. Copy of the agent's identification document
   Note: One photo ID (My Number Card, Driver's License, etc.) is required; for documents without a photo, such as Health Insurance Card or Pension Book, two are required.
3. Power of Attorney
   If it is difficult to create a Power of Attorney, it can be substituted with documents that only the person themselves can possess (copies of My Number Card, Driver's License, Health Insurance Card, etc.).

When a legal representative carries out the procedure

Required Documents

1. Application Form for (Re)Issuance of Long-Term Care Insurance Certificate
2. Copy of the agent's identification document
   Note: One photo ID (such as My Number Card, Driver's License, etc.) is required, andtwo items without photos, such as Health Insurance Card and Pension Book, are required.
3. Copy of the Certificate of Registered Matters

When Applying at the Counter

Please apply at the Senior Welfare Division on the 2nd floor of Inagi City Hall. The required documents are the same as when applying by mail, but please bring the original identification document, not a copy.