Frequently Asked Questions (the Basic Resident Registration Card)

QuestionI have forgotten the PIN for my Basic Resident Registration Card. What should I do?

Response

You will need to reset your PIN. Please bring the Basic Resident Registration Card to the Citizen Affairs Division at City Hall to apply. The reset will be completed on the day of application with the identification documents listed below.

1. If you have a driver's license with an IC chip (please enter two types of 4-digit PIN numbers)
2. If you have a driver's license, passport, or disability certificate without an IC chip, you will need to present another form of identification, such as a Health Insurance Card.
3. If you have a Basic Resident Registration Card with a photo (you will need to present one additional form of identification, such as a Health Insurance Card).

If none of the above apply, the PIN reset will not be completed on the day of application. An inquiry form will be mailed to the applicant, and after you respond to it and bring the completed inquiry form with you when you visit the office again, the reset will be completed.