Frequently Asked Questions (Consultation)

QuestionIs there a place where I can consult about contract troubles on Saturdays or Sundays?

Response

The Consumer Consultation Office open on Saturday and Sunday is as follows.

Consumer Hotline

If the Consumer Affairs Centers of the city or prefecture are not open on Saturdays, Sundays, or holidays, you can reach the National Consumer Affairs Center by phone. (From 10 AM to 4 PM, excluding year-end and New Year holidays and building inspection days of the National Consumer Affairs Center)
Phone number 188 (no area code)

Tokyo Consumer Affairs Comprehensive Center

Opening Day: Saturday
Phone Number 03-3235-1155
Reception hours: 9 AM to 5 PM (excluding holidays and year-end/New Year period)

National Association of Consumer Life Advisors

Opening Days: Saturday and Sunday
Phone Number 03-5614-0189
Reception hours: 10 AM to noon, 1 PM to 4 PM (excluding year-end and New Year holidays)

Public Interest Incorporated Association Japan Consumer Life Advisors, Consultants, and Counselors Association

Opening Day: Sunday
Phone Number 03-6450-6631
Reception hours: 11 AM to 4 PM (excluding year-end and New Year holidays)