Notice Regarding the Leakage of Personal Information Due to Unauthorized Access to "Furusato Choice"

Regarding the member information managed by Trust Bank Co., Ltd., which operates "Furusato Choice",
It has been confirmed that unauthorized access by a third party occurred, resulting in the personal information of donors registered as members being leaked externally.

Personal information confirmed to have been leaked as of October 20

(1) Target service: Member information of "Furusato Choice"
(2) Number of cases: 4,454,097
(3) Information items: Name, Email address, Address, Phone number, Hashed password, Estimated donation deduction amount

Note: Details such as the number of cases and information items may change based on future investigations by the operating Business Operators.

In addition, in line with the above, preventing further damage and ensuring safety are our top priorities,
As of 3:50 p.m. on Monday, October 19, the "Furusato Choice" related services have been suspended.
For the latest updates, please check the official announcements from Trust Bank, Inc.

• News Releases / Announcements (External Link)

Requests to Donors and Citizens

• If you use the same email address and password combination for other services as you do for "Furusato Choice," please change the passwords for those other services to prevent unauthorized logins.
• Please be cautious of suspicious emails, SMS, phone calls, and postal mail impersonating "Furusato Choice" or related parties.
• Please do not open URLs or attachments in emails or SMS messages you do not recognize, and avoid entering personal information or passwords on suspicious websites.
• Do not enter personal information such as your name, date of birth, account information, or passwords on suspicious websites.

Details and Contact Information

For details and the latest information on this matter, please check the official announcements from Trust Bank Co., Ltd.

Trust Bank Co., Ltd.
Furusato Choice Customer Support
Email: toiawase@trustbank.co.jp
Note: Investigations and responses regarding this matter are being conducted by Trust Bank, Inc.