[In-Person Pickup] My Number Card Collection (In-Person Issuance)

In principle, the My Number Card must be collected by the individual themselves. (If the individual is under 15 years old or an adult ward, both the legal representative and the individual must come to the office together.)
If a proxy is to collect the card due to unavoidable reasons such as illness or disability, please see the following link.
Note: Reasons such as work or being busy are not considered unavoidable reasons, so please understand.

• [Proxy Pickup] My Number Card Collection (In-Person Issuance)

How to Receive

1. Once your card has arrived at City Hall and is ready for pickup, the city will send you a notification for receiving your My Number Card.
2. After viewing the notification, please make a reservation for pickup via the internet or phone.
3. On the reserved date and time, please bring the required documents to the My Number special counter on the first floor of City Hall and come in person.
   For details, please refer to the notification sent by the city.
   Note: Please be aware that if your belongings are incomplete or insufficient, the card cannot be issued.

• Online Reservation (My Number Card Collection Reservation Site)(External Link)

Required Documents [For First-Time Card Applicants]

1. My Number Card Issuance Notification and Response Form (White postcard sent from the city)
2. Identity verification documents A1 points or B2 points (see below for "List of Identity Verification Documents")
3. Notification Card (for those who have one)
4. the Basic Resident Registration Card (for those who have it only)

If the person is under 15 years old or a ward of an adult guardian, the following documents are required.
Also, both the applicant and the legal representative must visit the office together.

5. Identity verification documents of the legal representative A1 points or B2 points (see below for "List of Identity Verification Documents")
6. If the person is under 15 years old, a copy of the family register (not required if the person and their legal representative are in the same household and the person's registered domicile is within Inagi City) is not required.
7. Certificate of Registered Matters for Adult Guardianship

Required Documents [For Renewal/Reissuance]

1. My Number Card Issuance Notification and Response Form (White postcard sent from the city)
2. My Number Card
3. Identification documents of the individual (any one of the following)
   • 【Those bringing a My Number Card with a photo】
     No identification documents other than the My Number Card are required.
   • 【Those who bring a My Number Card with the face photo omitted】
     Identification documents of the individual A1 point or B1 point (see below for the "List of Identification Documents")
   • [Those who cannot bring their My Number Card]
     Identification documents of the individual A1 point or B2 points (see below for the "List of Identification Documents")
4. [Those who lost their My Number Card while out] Documents certifying the loss (such as a lost property certificate)

If the person is under 15 years old or a ward of an adult guardian, the following documents are required.
Also, both the applicant and the legal representative must visit the office together.

5. Identity verification documents of the legal representative A1 points or B2 points (see below for "List of Identity Verification Documents")
6. If the person is under 15 years old, a copy of the family register (not required if the person and their legal representative are in the same household and the person's registered domicile is within Inagi City) is not required.
7. Certificate of Registered Matters for Adult Guardianship

Fee

Free
However, a fee of 1,000 yen (800 yen if the electronic certificate is not installed) will be charged in the following cases.

• Reissuance due to loss, damage, contamination, or destruction of the My Number Card
• Reissuance due to failure to change the address on the card within the prescribed period
• Reissuance of My Number Card after voluntary return
• Reissuance after the Certificate of Residence has been deleted due to reasons such as not residing
• [Foreigners] Reissuance due to expiration of My Number Card for mid- to long-term residents (excluding those with Highly Skilled Professional No. 2 or Permanent Resident status)

List of Identity Verification Documents

• Identification documents are limited to originals that are within the validity period.
• Identification documents are limited to those whose "name and date of birth" or "name and address" match the Certificate of Residence.

A government-issued photo ID

• Driver's License
• My Number Card (with photo)
• the Basic Resident Registration Card (with photo)
• Passport
• Disability Certificate
• Driving History Certificate (limited to those issued on or after April 1, 2012)
• Residence Card (with photo)
• Special Permanent Resident Certificate (with photo) etc.

B Identification Documents Without Photo

• My Number Card (without photo)
• Health Insurance Eligibility Certificate
• Long-Term Care Insurance Card
• Pension Book or Basic Pension Number Notification (including Pension Amount Revision Notice and Pension Payment Notice)
• Various Pension Certificates
• Public Assistance Recipient Certificate
• Various Medical Certificates (Maru Nyuu, Maru Ko, Maru Ao)
• Maternal and Child Health Handbook
• Certificate of Birth Registration
• Residence Card (No Photo)
• Special Permanent Resident Certificate (No Photo)
• Student ID (one that includes "name and date of birth" or "name and address")
• Employee ID (one that includes "name and date of birth" or "name and address") etc.
• Photo ID Certificate [For those under 18 years old and for adult wards]

• Photo ID Certificate [For those under 18 years old and for adult wards] (PDF 166.8KB)

Note: Digital student ID and digital employee ID cannot be screenshotted. The app must be launched and operated in the presence of staff.

Note: A photo ID can be used as a substitute for identification documents for those under 18 years old and for adults under guardianship. Please download and have the legal representative create it.

Pickup Location

Citizen Affairs Division Citizen Service Section
Reception Date
Open only on weekdays and designated holidays
Reception Hours
From 9 AM to 4 PM (excluding 11:30 AM to 1 PM)

Notes

• When issuing the My Number Card, the face photo on the card will be matched with your face. Please note that you will be required to remove masks or similar items during the face verification.
• The notification card and the Basic Resident Registration Card will be collected at the time of issuance.
• Cannot be issued at Hirao and Wakabadai Branch Office.
• You will set your PIN at the counter using the touch panel.

Period from Application to Receipt

The period from application to receipt of the My Number Card is approximately 1 month (as a guideline).
If you have not received a notification after more than two months since your application, please consult us here to check the issuance status.