When you lose, burn, or damage your My Number Card (Individual Number Card)

When you lose your My Number Card

If you lose your My Number Card, please follow the procedures below.

1. First, to prevent the misuse of your card, please contact the call center below and proceed with the temporary suspension process.
2. After the temporary suspension, please submit a lost property report at the nearest police box or police station. Please note that the receipt number for the lost property report will be required for the reissuance procedure of the My Number Card, so please be careful not to lose it.
3. If you wish to cancel the lost My Number Card and apply for reissuance, please complete the procedure at the My Number Card Center (fee required).
4. If you have found your lost card, please complete the procedure at the My Number Card Center to lift the temporary suspension.

• Inagi My Number Card Center Information

My Number Card Temporary Suspension Contact

Temporary suspension due to loss or theft of My Number Card is accepted 24 hours a day, 365 days a year.

My Number Card Comprehensive Free Dial

0120-95-0178(Free)

Individual Number Card Call Center (National Common Navigation Dial)

0570-783-578(Paid)

Those who wish to abolish the My Number Card and obtain a new card (reissue of the My Number Card)

If you lose, burn, or damage your My Number Card, you can apply for card cancellation and reissuance at the My Number Card Center. If you wish to have your My Number Card reissued, please refer to the following link.

It takes about a month and a half from the application for reissuance of the My Number Card to receiving it.

• How to Obtain a My Number Card (Individual Number Card)

Those who have found their My Number Card

If a lost My Number Card is found, it can be made usable again by completing the procedure to lift the suspension. This procedure can be done at the My Number Card Center.

Required Documents

Personal Application

Found My Number Card

Those who are issuing electronic certificates for signatures

Even if the suspension of the My Number Card is lifted, the signature electronic certificate will not be automatically released. After lifting the suspension of the My Number Card, procedures for revocation and reissuance are necessary. At that time, it will be required to enter the PIN of the discovered My Number Card (two types: 4 digits and signature electronic certificate).

Application by Proxy

Please contact us for more details.
Note: In the case of a voluntary agent application, the suspension cannot be lifted on the same day.